Application Administrator

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Job Description

Responsibilities

• Provide day-to-day primary and secondary support of one or more server-based business applications.

• Test and coordinate upgrades and patches for applications.

• Serve as central contact with vendor/technical (Sysadmin) staff.

• Evaluate release notes and communicate relevant information as new releases occur.

• Perform proactive review of application (or in some cases system) performance, review application and system logs to identify signs of potential problems.

• Develop competence in application tuning to resolve application performance issues (may recommend system tuning changes).

• Develop competence in writing scripts, reports, packages, and functions, as needed to support the application.

• Maintain a high technical knowledge of application.

• Communicate significant bugs, updates, etc to stakeholders, as appropriate.

• Produce, as needed, basic training materials for end-users in collaboration with others.

Requirements

• Demonstrated troubleshooting and support skills.

• Ability to configure systems while following established standards, policies and configuration guidelines.

• Ability to work in a team and as self-directed.

• Strong interpersonal and communication skills: including clear written communication and the ability to communicate with colleagues across all technical levels

• Ability to learn new software and procedures quickly.

• Strong ability to manage multiple projects simultaneously and adapt to rapidly changing priorities.

Education & Experience

• Degree in Computer Science or related or equivalent experience
• 2+ years experience in an Application Administration or other IT role